Terms and conditions
Please find below the terms and conditions govern the use of omni-mode.com. Omni-mode.com is wholly owned and operated by OmniMode Sarl.
By using this Omni-mode.com, you indicate that you have read and understand these Terms and Conditions and agree to always accept them.
Terms and Conditions for OmniMode Sarl.
6, rue du Cimetiere
L-5214 Sandweiler
Luxembourg
Phone: +352 691 358 276
Email: Admin@omni-mode.com
VAT Number: LU 313 401 32
Payment
OmniMode Sarl. accepts online payments with Visa, Mastercard, and Apple Pay in EUR.
Payment will only be deducted from your account when the physical product is dispatched, or the virtual product is created unless otherwise agreed or specified in your order.
Reservation of Amount
When using debit or credit cards, the transaction amount will be reserved. This reservation remains in place until the webshop processes and dispatches your order. Once the order is dispatched, the amount will be deducted from your account. The reservation period depends on the product or service.
Authorization on Debit Cards
When using a debit card, you will see the reserved amount on your account, reducing your available balance. If you or the webshop cancels the order, the webshop cannot withdraw the funds, but the reservation will remain for a period. Please note that only your bank (or card issuer) can lift the reservation.
Authorization on Credit Cards
Funds will only be deducted from your account and appear in your balance overview once the webshop processes and charges your payment.
Prices and Currencies
All prices on the website are inclusive of VAT.
The website uses the following currency for pricing:
- Euros
Secure Payment
OmniMode Sarl. uses a secure payment server that encrypts all information using SSL protocols, ensuring your data is secure and cannot be accessed by third parties.
Additionally, OmniMode’s website uses SSL encryption.
Delivery
OmniMode Sarl. will ship your order within 3 working days after the purchase at our Web Shop. The delivery time will depend on the delivery country and city
OmniMode Sarl. ships goods via the following carriers:
- GLS
- UPS
- DPD
- DHL
- Luxembourg Post
Shipping costs are calculated as a fixed cost.
Depending on shipping company used you might receive a track-and-trace number so you can monitor your package from our warehouse to your home.
OmniMode Sarl. assumes responsibility for the goods until they are delivered to the customer.
Right of Withdrawal
You are entitled to a 15-day full return policy on goods purchased from the website unless otherwise agreed or stated in your order.
The 15-day period begins on the day your order is delivered.
You are responsible for any return shipping costs.
Notification of your wish to withdraw must be sent to us no later than 14 days after delivery and the returned goods must reach us no later than 14 days after you have informed us of your decision to withdraw.
To exercise your right of withdrawal, send an email to support@omni-mode.com clearly stating your intention to withdraw from the purchase.
Condition of the Product upon Return
You are liable for any decrease in the product’s value due to handling beyond what is necessary to determine the nature, characteristics, and functionality of the product. This means you may inspect the product as you would in a physical store.
If the product has been used beyond this scope, it will be considered used and its value diminished. In such cases, you may only receive a partial refund or none at all. The extent of the refund is determined by OmniMode Sarl.
Complaints
A two-year warranty applies to products in accordance with Luxembourg law. The warranty covers manufacturing, material, or software defects.
Complaints about defects must be reported to OmniMode Sarl. within a reasonable timeframe after receiving the goods. A maximum of two months is considered reasonable unless otherwise agreed. We will reimburse reasonable shipping costs.
The warranty does not apply in cases of improper or unusual use of the product.
For returns, please contact:
OmniMode Sarl.
Email: support@omni-mode.com
Complaints sent with COD will not be accepted.
Customer and Privacy Policy
We do not sell or disclose personal information to third parties. Your information is stored solely in our customer database, and you can request its deletion at any time.
To process your order, we require the following information:
- Name
- Address
- Phone number
- Email address
This information is registered with OmniMode Sarl. and stored for up to five years before being deleted.
When collecting personal data via our website, we always ensure it is done with your explicit consent, so you are informed about the information collected and its purpose.
The director and employees of OmniMode Sarl. have access to your information. The data controller at OmniMode Sarl. is Daniela Albidore.
Customer information is not encrypted during storage or transmission.
As a registered customer, you are entitled to object to your registration and request insight into the information stored about you. These rights are protected under the Luxembourg Data Protection Act, and inquiries should be directed to Daniela Albidore.
Cookies
Our website uses cookies to optimize its functionality and make your visit as smooth as possible.
You can delete cookies at any time. Refer to the guide on OmniMode’s web site under Cookies and Privacy Policy.
Log Statistics
We use log statistics on our website to gather information on visitor numbers, origins, and site behavior. This data is used solely to optimize OmniMode’s website.
Complaints
As a general rule, complaints can only be submitted if the product or service costs at least EUR 150 and no more than EUR 13.500. These limits may change. A fee applies to process complaints.
The EU Commission’s online complaints portal is available for filing complaints, especially if you reside in another EU country. File your complaint here:
http://ec.europa.eu/odr
When submitting a complaint, you must provide our email address: support@omni-mode.com
Intellectual Property
All content found and published within the Omni-mode.com domain is the property of OmniMode and the Omni-mode.com’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and includes anything that contributes to the composition of Omni-mode.com.
Acceptable Use
As a user of our Omni-mode.com, you agree to not use our website for any illegal purpose.
Further, you agree not to:
a. Violate the intellectual property rights of the Omni-mode.com, its owners or any third party to the
OmniMode.
b. Hack into Omni-mode.com or any account of other users of Omni-mode.com; or
c. Act or communicate in any way that could be considered fraudulent.
If we discover that the Omni-mode.com website is being used illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to Omni-mode.com. We also reserve the right to take any legal steps necessary to prevent you from accessing Omni-mode.com.
Third-party Websites
Limitation of Liability
Indemnity
Applicable Law
Severability
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate the Omni-mode.com website and the way we expect users to behave on the Omni-mode.com website. We will notify users by a post on the omni-mode.com website of changes to these Terms and Conditions.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
You can also contact us through the contact form available on our Omni-mode.com.
Effective Date: 1 December 2024
